My Hearing Centers - Patient Care Coordinator

WSA Americas•Sheffield, IA

About The Position

My Hearing Centers, part of WS Audiology, is seeking a full-time Patient Care Coordinator (PCC). The PCC is a key part of the clinic and patient experience, serving as the first point of contact for patients and helping the clinic run smoothly. The role builds relationships with patients, keeps the clinic organized, works closely with the hearing care provider, and supports patients with attentive communication and follow-up. The position is based in a clinical office environment and involves regular in-person and telephone interaction with patients. It requires standard computer and office tasks, with regular sitting, talking, and hearing; occasional standing, walking, and lifting items weighing up to 20 pounds may also be required.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients who call or visit the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
Contact current and past patients to encourage follow-up care and continued engagement.
Build lasting patient relationships and provide exceptional service throughout the patient experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist patients with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about available products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.