My Hearing Centers - Patient Care Coordinator

WSA Americas•Reno, NV

About The Position

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator (PCC) to support the patient experience and day-to-day operation of a hearing care clinic. The PCC is often the first person patients speak with or meet and works closely with the hearing care provider to keep the clinic organized, support patient access, and ensure patients receive attentive service and follow-up. The role involves creating a welcoming experience, managing patient communications and appointments, maintaining accurate records, assisting with insurance and payments, supporting inventory, and informing patients about products, services, financing options, and promotions. The PCC also helps maintain a clean, organized, patient-ready clinic and contributes to patient satisfaction and clinic goals. The position is based in a clinical office environment and includes regular in-person and telephone interaction with patients. It requires sitting, talking, hearing, and performing standard computer and office tasks, with occasional standing, walking, and lifting items weighing up to 20 pounds. Healthcare experience is not required; customer service experience and a personable, organized, patient-focused approach are emphasized.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients who call or visit the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
Proactively contact current and past patients to encourage follow-up care and engagement in their hearing journey.
Build relationships with patients and provide exceptional service throughout their experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist patients with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about available products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, and patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.