My Hearing Centers - Patient Care Coordinator

WSA Americas•Yakima, WA

About The Position

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to support the patient experience and smooth operation of a hearing care clinic. The coordinator is the first point of contact for patients, welcoming visitors and callers, building relationships, organizing the clinic, and partnering with the hearing care provider to support patient satisfaction and clinic goals. The role includes managing appointments and patient communications, maintaining records, verifying insurance benefits, processing payments, supporting inventory, and explaining products, services, financing options, and promotions. It is suited to someone who enjoys helping people, is organized and comfortable communicating by phone, and can work toward shared goals in a busy environment. Healthcare experience is not required. The position is based in a clinical office environment, with regular in-person and telephone interaction with patients. Work involves sitting, talking, hearing, and standard computer and office tasks, with occasional standing, walking, and lifting items weighing up to 20 pounds.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients who call or visit the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
Proactively contact current and past patients to encourage follow-up care and engagement.
Build relationships with patients and provide service throughout their experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about available products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.