My Hearing Centers - Patient Care Coordinator

WSA Americas•Reno, NV

About The Position

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator (PCC) to support patients and daily clinic operations. The PCC is a key part of the patient experience, serving as the first point of contact by phone and in person, building relationships with patients, keeping the clinic organized, and partnering with the hearing care provider. The role helps patients receive attentive service and follow-up throughout their hearing care journey. Healthcare experience is not required; the position is suited to someone who enjoys working with people, is organized, and provides an exceptional customer experience. The position is based in a clinical office environment with regular in-person and phone interaction with patients. It regularly involves sitting, talking, hearing, and standard computer and office tasks. Occasional standing, walking, and lifting items weighing up to 20 pounds may be required.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for every patient who calls or visits the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
Proactively contact current and past patients to encourage follow-up care and keep them engaged in their hearing journey.
Build lasting relationships with patients and provide exceptional service throughout their experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist patients with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about available products, services, financing options, and promotions.
Partner closely with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, and patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.