My Hearing Centers - Patient Care Coordinator

WSA Americas•Yakima, WA

About The Position

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to support patients and help the clinic operate smoothly. The Patient Care Coordinator is often the first point of contact for patients, creating a welcoming experience, building relationships, and partnering closely with the hearing care provider. The role supports patients throughout their hearing care journey by managing communication and follow-up, keeping schedules and records organized, and assisting with clinic operations. The position is based in a clinical office environment and includes regular interaction with patients in person and by phone. It regularly involves sitting, talking, hearing, and standard computer and office tasks. Occasional standing, walking, and lifting items weighing up to 20 pounds may be required. My Hearing Centers is an Equal Opportunity Employer committed to an inclusive environment. It does not discriminate on the basis of protected statuses in accordance with applicable federal, state, and local laws.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients who call or visit the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
Proactively contact current and former patients to encourage follow-up care and continued engagement.
Build lasting patient relationships and provide exceptional service throughout the patient experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist patients with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about available products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.