My Hearing Centers - Patient Care Coordinator

WSA Americas•Moraine, OH

7h•Onsite

About The Position

My Hearing Centers, part of WS Audiology, is seeking a part-time Patient Care Coordinator to support its Moraine and Beavercreek, Ohio clinics. Travel between the two locations is required based on business and scheduling needs. The Patient Care Coordinator is central to the patient experience, serving as the first point of contact, building patient relationships, keeping clinic operations organized, and partnering closely with the hearing care provider.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.
Flexibility and willingness to work at both the Moraine and Beavercreek, Ohio clinic locations, with travel between locations as needed.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients who call or visit the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Organize and optimize the provider’s schedule to support patient access and clinic productivity.
Contact current and past patients to encourage follow-up care and maintain engagement in their hearing journey.
Build lasting patient relationships and provide exceptional service.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.