My Hearing Centers - Patient Care Coordinator

WSA Americas•Torrance, CA

15h

About The Position

My Hearing Centers, part of WS Audiology, is seeking a full-time Patient Care Coordinator to support the patient experience and daily operations of a hearing care clinic. The coordinator serves as the first point of contact for patients, builds relationships, keeps the clinic organized, and works closely with the hearing care provider to help patients receive appropriate attention and follow-up. This role is suited to someone who enjoys working with people, communicates confidently, stays organized, and can manage shifting priorities in a busy environment. Healthcare experience is not required. The position is based in a clinical office environment and involves regular interaction with patients in person and by phone.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients calling or visiting the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Organize and optimize the provider’s schedule to support patient access and clinic productivity.
Contact current and past patients to encourage follow-up care and maintain engagement in their hearing journey.
Build patient relationships and provide exceptional service throughout the patient experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.