Dental patient coordinator
About The Position
The Dental Center of Jefferson in Lake Hopatcong, New Jersey, is seeking an experienced, organized, and motivated Patient Care Coordinator for its growing dental practice. The role focuses on delivering an excellent patient experience and managing scheduling, patient communications, insurance verification, treatment follow-up, and patient accounts. The successful candidate will take ownership of responsibilities, follow through on tasks, and help maintain an efficient schedule and positive patient experience in a busy dental practice. This is a full-time position requiring at least two years of dental office front desk, patient care coordination, or treatment coordination experience. Compensation is competitive and based on experience. The practice describes its environment as supportive and collaborative and offers opportunities for professional development and advancement.
Requirements
- At least two years of experience in a dental office front desk, patient care coordination, or treatment coordination role.
- Strong knowledge of dental scheduling and insurance verification.
- Experience discussing treatment plans and patient financial responsibilities.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Professional, dependable, punctual, and detail-oriented.
- Ability to work independently and take initiative.
- Comfort working in a busy, fast-paced dental practice.
- Strong teamwork, accountability, and problem-solving skills.
Nice To Haves
- Experience with Open Dental software.
- Experience with treatment coordination.
- Experience with patient retention systems.
Responsibilities
- Welcome patients and deliver an exceptional patient experience.
- Answer phone calls professionally and manage patient communications.
- Schedule appointments efficiently and maintain a productive schedule.
- Verify dental insurance eligibility and benefits.
- Explain treatment plans, financial arrangements, and payment options.
- Follow up with patients regarding unscheduled treatment.
- Manage appointment confirmations, cancellations, and recall.
- Collect payments and maintain accurate patient accounts.
- Coordinate with doctors, hygienists, and clinical team members.
- Maintain accurate patient records and ensure smooth daily operations.
- Identify opportunities to improve patient satisfaction and scheduling efficiency.
Benefits
- Health insurance for eligible employees.
- 401(k) retirement plan with employer matching subject to plan terms.
- Paid time off and applicable paid sick leave.
- Performance-based bonus.
- Professional development and advancement opportunities.
- Career growth opportunities.
- Modern dental technology and practice systems.
- Supportive and collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
