Patient Care Coordinator - Mason Clinic
About The Position
The Patient Care Coordinator (PCC) oversees front desk operations and supports clinic production, patient experience, and overall business performance. The role ensures patients arrive on time, schedules are optimized, and required documentation and billing information are obtained accurately. The PCC represents Peak Performance Physical Therapy by educating patients about services and identifying appropriate opportunities to enhance patient care. The position involves managing appointments, supporting provider productivity, obtaining accurate patient and billing information, collecting payments, and completing administrative tasks. The PCC also communicates with patients, referral sources, and the community about services and treatment options, and may recommend appropriate supplemental services in an ethical, compliant, and patient-centered manner. The role requires adherence to healthcare regulations, privacy requirements, and company policies. The work is primarily in a professional office and front desk setting, with regular interaction with patients, providers, and administrative staff. The environment is dynamic and may require flexibility during peak clinic hours. The position requires the ability to work opening and closing shifts to maximize business-hour coverage.
Requirements
- High school diploma or equivalent required.
- Customer service experience in a patient-facing or healthcare environment.
- Strong administrative skills, including scheduling, coordination, and record-keeping.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Ability to address patient concerns with empathy, professionalism, and solution-oriented thinking.
- Comfort discussing services, pricing, and treatment options with patients in a compliant and ethical manner.
- Sales-oriented mindset and ability to promote services that support patient outcomes and align with company standards.
- Proficiency with computers and healthcare scheduling software.
- Ability to adapt to changing priorities and workflows.
- Knowledge of and adherence to HIPAA and other applicable privacy and confidentiality regulations.
- Ability to work opening and closing shifts to maximize business-hour coverage.
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
- Previous experience in a healthcare setting preferred.
Responsibilities
- Ensure smooth and professional internal and external communication across the clinic.
- Manage patient scheduling efficiently to support maximum provider productivity.
- Confirm and maintain patient appointments to reduce no-shows and cancellations.
- Ensure referrals convert into evaluations with minimal delay.
- Obtain complete and accurate billing, insurance, and demographic information before services are rendered.
- Collect front desk payments accurately and in a timely manner.
- Complete assigned administrative and operational tasks to support daily clinic operations.
- Educate patients, referral sources, and the community about Peak Performance Physical Therapy services.
- Educate patients on available services, programs, and treatment options, recommending appropriate add-on or supplemental services based on patient needs and established plans of care.
- Promote services in a professional, ethical, and patient-centered manner while adhering to company policies, payer guidelines, and applicable healthcare regulations.
- Identify opportunities to enhance patient experience through service awareness and engagement to support clinic revenue growth.
- Maintain compliance with federal, state, and local employment laws, healthcare regulations, and company policies.
- Perform other duties as assigned or as needed to support clinic operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
