Patient Care Coordinator - South Knoxville clinic

Upstream Rehabilitation•Knoxville, TN

9d•Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its South Knoxville clinic. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an orderly front office. It also includes customer service, schedule and documentation management, deposits, inventory monitoring, and required training. The position operates Monday through Friday during normal business hours, with at least 40 hours per week. Attendance at some evening or weekend events and additional hours may be required.

Requirements

High school diploma or equivalent.
Strong communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Ability to work a minimum of 40 hours per week during normal business hours Monday through Friday, with possible additional hours and some evening or weekend events.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify insurance coverage for patients.
Collect all money due at the time of service and manage deposits.
Make welcome calls and monitor and influence arrival rates through a positive customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.