Patient Onboarding Coordinator- Knoxville, TN

MIND BODY OPTIMIZATION 1•Knoxville, TN

4d•Onsite

About The Position

Mind Body Optimization is seeking a compassionate, people-oriented Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. The role supports prospective patients through a sensitive decision-making process by building trust, explaining available care, and encouraging them to take the next step. It is suited to someone with strong service skills who can combine empathy with confident communication. The coordinator handles phone and online inquiries, collects and documents patient information, arranges intake appointments, and works with clinical and operations teams to support appropriate patient placement. The position is full-time, 40 hours per week, and performed on-site at the assigned home facility in Knoxville, Tennessee. Facility hours are Monday through Thursday, 8 a.m.–6 p.m. CST, and Friday, 8 a.m.–1 p.m. CST. Starting salary is $41,600.

Requirements

Strong verbal and written communication skills.
High emotional intelligence and ability to navigate sensitive conversations.
Comfort discussing mental health and substance use topics professionally and with care.
Ability to handle rejection and remain resilient in a fast-paced environment.
Strong organizational skills and attention to detail.
Basic computer proficiency.

Nice To Haves

2–4 years of experience in customer service, hospitality, sales, healthcare, or a related service field.
Proven ability to build relationships and influence decisions.
Experience with CRM and/or EMR systems.

Responsibilities

Serve as the first point of contact for prospective patients and families through phone and online inquiries.
Build rapport through active listening, empathy, and non-judgmental communication.
Educate patients about available services, treatment options, and program benefits.
Guide and encourage individuals to schedule assessments and begin treatment.
Address objections or hesitations professionally, compassionately, and persistently.
Collect and accurately document patient information in the system.
Coordinate intake appointments and support a smooth onboarding process.
Collaborate with clinical and operations teams to support appropriate patient placement.
Maintain confidentiality and follow HIPAA and company policies.