Account Representative - Knoxville, TN

DCM Services • Knoxville, TN

18h • $18 - $19 • Remote

About The Position

DCM Services is hiring a full-time, non-exempt Account Representative to work remotely in Tennessee. The role serves as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. The position calls for empathy, accuracy, and professionalism in a collaborative team environment.

Requirements

• High school diploma or GED.
• Licensed debt collector, or ability to obtain licensure.
• Computer proficiency and ability to learn new systems.
• Goal-oriented mindset and strong organizational skills.
• Courteous, empathic, and professional telephone manner.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced, regulated environment.
• Team-oriented, with ability to work independently.

Responsibilities

• Generate outbound calls and handle incoming calls.
• Follow company policies and procedures, as well as client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Accurately document accounts.
• Negotiate payment arrangements and follow up as needed.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.

Benefits

• Paid time off, up to 5.85 hours bi-weekly.
• Eight paid holidays.
• Health, vision, and dental insurance.
• 401(k) matching.
• Employee Assistance Program.
• Opportunities for advancement.
• Competitive wages.
• Bonus eligibility and performance recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED