Patient Care Coordinator - South Knoxville clinic

Results Physiotherapy•Knoxville, TN

9d•Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its South Knoxville clinic. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, handling referrals and scheduling, verifying insurance, collecting payments, and keeping the front office organized. It also includes managing clinic schedules, documentation, deposits, inventory, and patient caseload and insurance reporting, as well as completing required training and compliance activities. This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Some additional hours and attendance at special events during evenings or weekends may be required. The position is primarily sedentary and based indoors, with regular computer and office-equipment use and frequent communication with associates.

Requirements

High school diploma or equivalent.
Communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time-management and presentation skills.
Ability to perform the essential functions of the position, including frequent computer use and communication with associates.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner.
Schedule new referrals received by fax or telephone from patients and physician offices.
Verify patient insurance coverage.
Collect patient payments and all money due at the time of service.
Convert referrals into evaluations and schedule patient visits.
Create an inviting clinic atmosphere and make welcome calls.
Monitor and influence arrival rates by creating a positive customer experience.
Manage the schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business-process updates.
Complete quarterly compliance training.
Maintain an orderly and organized front office workspace.
Perform other duties as assigned.