Patient Care Coordinator- Lenexa East clinic

SERC Physical Therapy • Lenexa, KS

2d • Onsite

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its Lenexa East clinic in Lenexa, Kansas. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. Coordinators use multiple computer programs, manage clinic schedules and documentation, and contribute to a positive patient experience. The position operates Monday through Friday during normal business hours, requires at least 40 hours per week, and may involve additional hours or attendance at special events on evenings and weekends.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, including sedentary work, frequent computer and office-equipment use, and occasional lifting or carrying items weighing up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect all money due at the time of service, including patient payments and deposits.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
• Manage personal overtime and caseload-related items, including discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED