Patient Care Coordinator- Lenexa East clinic
About The Position
SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its Lenexa East clinic in Lenexa, Kansas. This entry-level office position helps maintain pleasant, consistent daily clinic operations and supports clinic growth by carrying out practice-management and patient-intake processes in collaboration with the Clinic Director. The role involves customer service, scheduling, insurance verification, payment collection, and maintaining an orderly front office. Coordinators use multiple computer programs and may attend special events or work additional hours as needed. The position operates during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Occasional evening and weekend event attendance may be required. The work is primarily sedentary in an indoor clinic environment, with regular computer and office-equipment use and frequent communication with associates and visitors.
Requirements
- High school diploma or equivalent.
- Communication skills and ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, and meet deadlines.
- Ability to work with little to no supervision.
- Efficient time-management and presentation skills as a member of a team.
- Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Responsibilities
- Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
- Verify insurance coverage and collect payments due at the time of service.
- Make welcome calls and monitor and influence arrival rates through a positive customer experience.
- Maintain an orderly and organized front office workspace.
- Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
- Manage personal overtime, deposits, caseloads, discharge candidates, progress notes, and insurance reporting.
- Monitor clinic inventory.
- Attend required training with Territory Field Trainers for Raintree and other business-process updates.
- Complete quarterly compliance training.
- Perform other duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you.
- Medical, dental, vision, life, short-term disability, and long-term disability insurance.
- Three weeks of paid time off plus paid holidays.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
