Patient Care Coordinator- Lenexa East clinic

SERC Physical Therapy • Lenexa, KS

9d • Onsite

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its Lenexa East clinic in Lenexa, Kansas. This entry-level office position maintains pleasant, consistent clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent customer interaction, scheduling, payment collection, insurance verification, and multitasking across computer programs. It operates during normal business hours Monday through Friday, requires a minimum of 40 hours per week, and may include additional hours or special events on evenings and weekends.

The work is performed indoors in an office environment, with protection from weather but not necessarily temperature changes and noise consistent with an indoor setting. The position is primarily sedentary, with frequent computer and office-equipment use, communication, and repetitive typing. Occasional walking, standing, and handling items weighing up to 20 pounds are required; certain movements such as crouching, kneeling, climbing, and reaching above shoulder height are rarely required. Reasonable accommodations may be made to enable associates with disabilities to perform essential job functions, absent undue hardship.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a team member.
• Ability to perform the essential functions of the position, with reasonable accommodation if requested and absent undue hardship.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect patient payments and all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Maintain an orderly, organized front-office workspace and manage the clinic schedule efficiently.
• Manage document routing, non-clinical documentation, deposits, personal overtime, caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates, and complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED