Patient Care Coordinator-East Lansing, MI

Sonova International•Lansing, MI

4d•Onsite

About The Position

AudioNova, part of Sonova, is hiring a Hearing Care Coordinator (HCC) in East Lansing, Michigan. The HCC works closely with onsite clinical staff and Hearing Care Professionals to help ensure patients receive quality care and service, while supporting referring physicians and patients. Duties include scheduling appointments, verifying insurance benefits and authorizations, and providing support within the clinic. The role also involves patient check-in and check-out, answering questions, collecting and processing payments, maintaining patient files, handling orders and repairs under the direct supervision of a licensed Hearing Care Professional, and supporting clinic operations and community outreach. Clinic hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.; there are no nights or weekends. Pay is $18.00–$21.00 per hour, plus a monthly sales bonus. Applicants must complete a HireVue digital interview assessment during the application process for their application to be considered.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Professional verbal and written communication skills.
Strong relationship-building skills with patients, physicians, and clinical staff.
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.

Nice To Haves

Associate degree preferred.
Prior experience or knowledge with hearing aids is a plus.
At least two years of experience in a healthcare environment is preferred.
EMR/EHR experience is a plus.

Responsibilities

Greet patients in a positive and professional manner.
Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
Collect patient intake forms and maintain patient files and notes.
Schedule and confirm patient appointments.
Check insurance benefits and obtain authorizations for patients.
Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
Process repairs under the direct supervision of a licensed Hearing Care Professional.
Prepare bank deposits and submit daily reports to finance.
Use general sales knowledge to support sales of accessories and patient needs.
Process patient orders, receive orders, verify pickup, and enter information into the system.
Clean and maintain equipment and instruments.
Submit equipment and facility requests.
Perform general office duties, including cleaning.
Manage inventory, monitor stock, and submit supply orders as needed.
Assist with planning and logistics for at least one community outreach event per month.