CSR/Teller - East Lansing MI - Part-Time

Fifth Third Bank • East Lansing, MI

16h • Onsite

About The Position

The CSR/Teller provides customer care for daily banking transactions, inquiries, and problem resolution in accordance with Fifth Third Bank policies. The role helps create a positive customer experience, maintains customer confidentiality, and refers customers to appropriate business partners when their needs indicate potential products or services. The employee is accountable for managing risk, following policies and procedures, and acting in the best interests of customers and colleagues.

The position supports efficient financial-center operations, including maintaining accurate balancing records, identifying and correcting outages, staying current on bank policies and procedures, and handling customer issues professionally. It also involves meeting referral goals, participating in team meetings, maintaining knowledge of retail products and services, and monitoring referrals through the bank’s tools and dashboards. The role has no supervisory responsibilities and is performed in a normal office environment with extended viewing of computer screens. The position is part-time and located in East Lansing, Michigan.

Requirements

• High school diploma or GED.
• Ability to perform advanced math functions due to extensive cash handling.
• Ability to present a professional image and interact comfortably and confidently with the public.
• Initiative to initiate dialogue with customers.
• Ability to read and write well enough to communicate orally and in writing.
• Knowledge of retail policies and procedures relevant to the essential duties.
• Ability to use initiative and sound judgment in decision-making, and diplomacy and tact in resolving problems.
• Ability to work in a team and interact positively with coworkers and management.
• Flexibility in scheduling.

Responsibilities

• Provide friendly, timely customer service for daily transactions, inquiries, and problem resolution.
• Build rapport with customers, understand account ownership, and answer questions or find solutions to customer issues.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally and refer complex matters to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Meet or exceed sales referral goals established by management.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of the full range of Retail products and services and seek further development as needed.
• Initiate conversations to identify customer needs and refer customers to business partners for bank products and services.
• Use appropriate tools to track referrals and review tools and dashboards to monitor referral progress and fulfillment.
• Continue developing knowledge and skills through self-motivation, formal education, seminars, and in-house training.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED