CSR/Teller - Lakeshore (Stevensville, MI) - Part-Time

Fifth Third Bank • Stevensville, MI

2d • Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customers’ financial needs, and refers them to appropriate bankers or business partners for consultative conversations. The role supports the efficient operation of the financial center, handles customer questions and problems, maintains accurate balancing records, and follows bank policies and procedures. The position is accountable for managing risk, protecting confidential customer information, and acting ethically to support a positive customer experience.

This part-time position is based in a normal office environment in Stevensville, Michigan, and involves extensive cash handling and viewing computer screens. Flexibility in scheduling is required. There are no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines when working with the public.

Responsibilities

• Listen to customers, ask questions to understand their needs, and guide them to appropriate financial services.
• Follow up on customer questions and find solutions to address issues.
• Communicate responsively and in a timely manner.
• Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and direct complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED