CSR/Teller - Cadillac, MI - Full-Time

Fifth Third Bank • Cadillac, MI

2d • Onsite

About The Position

Fifth Third Bank is hiring a full-time CSR/Teller in Cadillac, Michigan. The role provides excellent customer service, helps customers identify and address their financial needs, and refers them to appropriate bankers or business partners for consultative conversations. The employee is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and supporting a positive customer experience.

The position also supports efficient daily office operations, maintains accurate balancing records, resolves customer issues within established guidelines, and stays current on retail policies, products, and financial center procedures. The work takes place in a normal office environment and involves extensive cash handling and viewing computer screens. Scheduling flexibility is required.

Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation. The posting does not specify a salary amount or enumerate particular benefits.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures relevant to the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Provide excellent customer service and build relationships by listening to customers, understanding their needs, and guiding them to appropriate solutions.
• Follow up on customer questions, find solutions to issues, and communicate responsively and clearly.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Support daily office operations in coordination with the platform team.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance when needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families across physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED