CSR/Teller - Cadillac, MI - Full-Time

Fifth Third Bank • Cadillac, MI

3d

About The Position

The CSR/Teller provides excellent customer service, identifies customer needs, and connects customers with appropriate bankers and business partners for consultative conversations. The role supports efficient daily office operations, handles cash, maintains balancing records, follows bank policies and procedures, and helps resolve customer questions and problems. The position is accountable for managing risk, protecting customer confidentiality, acting ethically, and contributing to a positive customer experience. It has no supervisory responsibilities and is based in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate financial services.
• Follow up on customer questions and find solutions to address issues.
• Respond promptly and clearly to correspondence.
• Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership as necessary.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees' and their families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED