CSR/Teller - Grandville MI - Full Time

Fifth Third Bank • Wilson, NC

1d • Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to appropriate Bankers or business partners for consultative conversations. The role is accountable for managing risk, following Bank policies and procedures, maintaining confidentiality, and supporting a positive customer experience.

The position performs daily office responsibilities with the platform team, maintains an accurate balancing record, addresses customer questions and problems, and stays current on retail products, policies, and financial center procedures. It requires extensive cash handling, public interaction, sound judgment, and scheduling flexibility. The position is located in Grandville, Michigan, in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to perform work involving extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures needed to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Keep customer business confidential and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to maintain efficient office operations.
• Maintain a balancing record in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex matters to the Lead Customer Service Representative or other leadership as necessary.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED