CSR / Teller - Princeton - Full Time

Fifth Third Bank • Princeton, IN

3d • Onsite

About The Position

The CSR / Teller provides excellent customer service, identifies customer needs, and refers customers to appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting confidential customer information, and contributing to a positive customer experience.

The position supports efficient financial-center operations, including daily office responsibilities, maintaining accurate balancing records, resolving outages, and handling customer problems professionally. It also requires maintaining current knowledge of bank policies, procedures, products, and services, and using referral tools to track referrals. The role has no supervisory responsibilities and may perform other duties as assigned.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate resources or business partners.
• Follow up on customer questions and find solutions to address issues.
• Communicate responsively and in a timely manner.
• Maintain the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial-center procedures and changes.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED