CSR / Teller - Princeton - Full Time

Fifth Third Bank • Princeton, IN

2d • Onsite

About The Position

The CSR / Teller provides excellent customer service, listens to customers’ needs, answers questions, resolves issues, and refers customers to appropriate bankers or business partners for consultative conversations. The role supports the efficient daily operation of the financial center, maintains accurate balancing records, follows bank policies and procedures, and handles customer concerns professionally. The position also requires responsible risk management, confidentiality, ethical conduct, sound judgment, and flexibility in scheduling. It is based in Princeton, Indiana.

Requirements

• High school diploma or GED.
• Experience or ability involving extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures necessary to perform the essential duties.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Provide caring, attentive customer service and identify customers’ financial needs through listening and questions.
• Follow up on customer questions, resolve issues, and communicate promptly and clearly.
• Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to maintain efficient office operations.
• Maintain balancing records in accordance with policy, investigate and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers or business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.
• Manage and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED