CSR/Teller - Harvey - Full Time

Fifth Third Bank • Harvey, IL

3d • $43,680 - $67,700

About The Position

The CSR/Teller provides customer care for daily banking transactions, responds to inquiries, and resolves problems in accordance with Fifth Third Bank policies. The role identifies customer needs and refers customers to appropriate business partners for relevant products and services. It is accountable for managing risk, following policies and procedures, protecting confidential customer information, and supporting a positive customer experience.

The position performs daily financial-center responsibilities, works with the platform team to support efficient office operations, maintains accurate balancing records, and keeps current on bank policies and procedures. It also supports sales referrals by initiating customer conversations, participating in meetings and huddles, and monitoring referral progress. The role has no supervisory responsibilities and is performed in a normal office environment with extended viewing of computer screens.

Requirements

• High school diploma or GED.
• Ability to perform advanced math functions for extensive cash handling.
• Ability to present a professional image when interacting with the public.
• Ability to interact comfortably and confidently with the public and initiate dialogue.
• Ability to read and write well enough to communicate orally and in writing.
• Knowledge of retail policies and procedures relevant to the essential duties.
• Ability to take initiative and use sound judgment, diplomacy, and tact in decision-making and problem resolution.
• Ability to work in a team environment and interact positively with coworkers and management.
• Flexibility in scheduling.

Responsibilities

• Provide friendly, responsive customer service for daily transactions, customer inquiries, and problem resolution.
• Build rapport with customers and maintain knowledge of account ownership.
• Answer customer questions, find answers when needed, and identify solutions to customer issues.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Meet or exceed sales referral goals set by management.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of the Retail products and services offered and seek assistance or development as needed.
• Initiate conversations to uncover customer needs and refer customers to business partners for bank products and services.
• Use appropriate tools to track referrals and regularly review dashboards to monitor referral progress and fulfillment.
• Continuously build knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED