Lead CSR/Teller - Harvey - Full Time

Fifth Third Bank • Harvey, IL

6d • Onsite

About The Position

The Lead CSR/Teller provides customer care for daily banking transactions, inquiries, and problem resolution in accordance with bank policies. The role handles complex CSR duties with considerable independent judgment, refers customers to appropriate business partners for products and services, and contributes to a positive customer experience while identifying and managing risk.

The position supports efficient financial center operations, maintains transaction and balancing controls, and serves as an office resource for CSR activities. The Lead CSR/Teller monitors the CSR line, delegates work, helps train staff, answers questions, and escalates issues to the Customer Services Manager as needed. The role also develops customer relationships, makes sales referrals, and maintains knowledge of the bank’s products, services, policies, and procedures.

Requirements

• High school diploma or GED.
• At least 3 years of CSR experience, typically needed to acquire the in-depth knowledge of retail policies and procedures required to perform duties with minimal supervision.
• Ability to demonstrate advanced math functions.
• Ability to interact comfortably and confidently with the public.
• Professional written and verbal communication skills appropriate for a business setting.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to establish oneself as a leader.
• Ability to work positively with coworkers and management in a team environment.
• Flexibility in scheduling.

Responsibilities

• Provide friendly, responsive customer service, resolve customer issues, and maintain customer confidentiality.
• Perform daily office responsibilities and banking transactions, including cash withdrawal and check-signing approvals, ACE transaction approvals, night deposits, and the dual key process.
• Maintain a personal balancing record in accordance with policy, identify and correct outages, and seek assistance for more difficult errors.
• Keep current on bank policies and financial center procedures and follow established guidelines and the Bancorp Code of Business Conduct and Ethics.
• Train new or existing CSRs as needed and help identify other CSRs who can train new staff.
• Monitor operations behind the CSR line, delegate work, serve as a resource for CSR activity, and take issues to the Customer Services Manager as needed.
• Assist management in keeping CSRs up to date on procedures and provide solutions to customer and financial center questions.
• Meet or exceed sales referral goals set by management; uncover customer needs and refer customers to business partners for relevant products and services.
• Continue developing product and service knowledge and job skills through self-motivated learning, formal education, seminars, and in-house training.
• Identify, assess, manage, monitor, and report risks while following bank policies and procedures.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED