CSR/Teller - Harvey - Full Time

Fifth Third Bank • Harvey, IL

2d • Onsite

About The Position

The CSR/Teller provides customer care for daily banking transactions, responds to inquiries, and resolves problems in accordance with Fifth Third Bank policies. The role refers customers to appropriate business partners for products and services identified during interactions, while following risk policies and procedures and helping ensure a positive customer experience.

The position supports customer experience by building rapport, answering questions or finding answers, resolving issues promptly, protecting confidential customer information, and maintaining ethical conduct. It also performs daily office responsibilities, maintains accurate balancing records, stays current on bank policies and procedures, and directs complex problems to the Lead Customer Service Representative or other leaders as appropriate.

The CSR/Teller works toward management-set referral goals by identifying customer needs, making effective referrals, and tracking their progress and fulfillment. The role participates in huddles and meetings and continually develops knowledge of the bank’s retail products, services, and procedures. The position has no supervisory responsibilities and is based in a normal office environment in Harvey, Illinois.

Requirements

• High school diploma or GED.
• Ability to perform advanced math functions due to extensive cash handling.
• Ability to present a professional image and interact comfortably and confidently with the public.
• Initiative to initiate dialogue with customers.
• Ability to read and write sufficiently to communicate orally and in writing.
• Knowledge of retail policies and procedures needed to perform the essential duties.
• Ability to take initiative and use sound judgment, diplomacy, and tact in problem resolution.
• Ability to work positively and effectively with coworkers and management in a team environment.
• Flexibility in scheduling.

Responsibilities

• Provide customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies.
• Promote customer satisfaction by being friendly, responsive, helpful, and confident when addressing customer questions and issues.
• Maintain customer rapport and protect confidential customer information.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Meet or exceed management-set sales referral goals.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain working knowledge of the bank’s retail products and services, and seek assistance or development as needed.
• Identify customer needs and refer customers to business partners for bank products and services.
• Use appropriate tools to track referrals and review dashboards to monitor referral progress and fulfillment.
• Increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED