Float CSR/Teller - Oakland Region (MI) - Full Time

Fifth Third Bank • Wixom, MI

5d • Onsite

About The Position

The Float CSR/Teller provides excellent customer service, refers customers to appropriate business partners for consultative conversations, and supports efficient operations across different financial centers. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and acting in ways that promote positive customer experiences. The position is based in Wixom, Michigan, and travel to different financial centers is required.

The role involves listening to customers’ needs, responding to questions, resolving issues, and maintaining clear communication. It also performs daily office responsibilities, maintains accurate balancing records, addresses outages, stays current on policies and procedures, and handles customer problems professionally. The Float CSR/Teller identifies customer needs and makes appropriate referrals to bankers and business partners using the bank’s referral tools. The role has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures needed to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to work collaboratively in different financial centers.
• Flexibility in scheduling.
• Adherence to dress code guidelines.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

• Provide excellent customer service and guide customers to appropriate resources for their financial needs.
• Follow up on customer questions, find solutions to issues, and communicate responsively and clearly.
• Protect customer confidentiality and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist assistance when needed.
• Maintain current knowledge of bank policies and financial center procedures; share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services and use appropriate tools to track referrals.
• Work collaboratively in different financial centers.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED