Float CSR/Teller - Columbus Central - Full Time

Fifth Third Bank • Columbus, OH

3d • Onsite

About The Position

Fifth Third Bank is hiring a Float CSR/Teller to provide excellent customer service and refer customers to the appropriate business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, and supporting positive experiences for customers and colleagues. The employee must work collaboratively across different financial centers and travel as required.

The position involves handling customer questions and issues, maintaining confidentiality, completing daily office responsibilities, balancing records, identifying and correcting outages, and staying current on bank policies and financial center procedures. The CSR/Teller identifies customer needs and makes referrals to bankers and business partners, while maintaining knowledge of retail products and services and using tools to track referrals. The work takes place in a normal office environment and involves extensive computer-screen viewing and cash handling.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Provide excellent customer service and guide customers to appropriate business partners for consultative conversations.
• Listen to customers’ needs, ask questions, follow up on questions, and find solutions to issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient financial center operations.
• Maintain balancing records in accordance with policy; identify and correct outages and seek assistance as needed.
• Keep current on bank policies and financial center procedures and share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.
• Work collaboratively in different financial centers and travel as required.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED