Float CSR/Teller - Columbus Central - Full Time

Fifth Third Bank • Columbus, OH

5d • Onsite

About The Position

The Float CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to appropriate bankers and business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and contributing to a positive customer experience. The position works collaboratively across different financial centers and supports efficient office operations. It is based in Columbus, Ohio, and requires travel and scheduling flexibility.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures to perform essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines when working with the public.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient operations.
• Maintain an accurate balancing record, identify and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager to support consistency across financial centers.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership as needed.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.
• Work collaboratively in different financial centers.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED