Float CSR/Teller - Grand Rapids Main - Full Time

Fifth Third Bank • Grand Rapids, MI

3d • Onsite

About The Position

The Float CSR/Teller provides excellent customer service, identifies customers’ financial needs, and refers them to appropriate bankers and business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and contributing to a positive customer experience while working collaboratively across different financial centers.

The position supports efficient daily office operations, maintains accurate balancing records, resolves customer issues, and stays current on bank policies and procedures. It involves extensive cash handling, public interaction, computer screen use, and required travel. The role is based in Grand Rapids, Michigan, and requires scheduling flexibility.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
• In-depth knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Ability to travel as required.

Responsibilities

• Build customer relationships by listening to customer needs, asking questions, and guiding customers to appropriate financial resources.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records, identify and correct outages, and seek assistance when needed.
• Stay current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager to support consistency across financial centers.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures when making decisions.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Work collaboratively in different financial centers.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED