Float CSR/Teller - Ore Creek Region (MI) - Full Time

Fifth Third Bank • Wixom, MI

4d • Onsite

About The Position

The Float CSR/Teller provides excellent customer service, builds customer relationships, responds to questions and resolves issues, and refers customers to the appropriate bankers or business partners for consultative conversations. The role supports efficient financial center operations, maintains accurate balancing records, follows bank policies and procedures, and manages risk while delivering a positive customer experience. The position works collaboratively across different financial centers in the Ore Creek Region and requires travel. It is based in Wixom, Michigan.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Ability to work collaboratively and demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines when working with the public.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial services.
• Follow up on customer questions and identify solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient financial center operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.
• Work collaboratively in different financial centers.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED