CSR/Teller - Lakeshore (Stevensville, MI) - Part-Time

Fifth Third Bank • Stevensville, MI

17h • Onsite

About The Position

The CSR/Teller provides excellent customer service, builds customer relationships, responds to questions and resolves issues, and refers customers to appropriate bankers or business partners for consultative conversations. The role supports daily financial-center operations, maintains accurate balancing records, follows bank policies and procedures, and handles customer concerns professionally. The employee is accountable for managing risk, protecting confidential customer information, exercising sound judgment, and acting in accordance with the Bank’s Code of Business Conduct and Ethics. This is a part-time position located in Stevensville, Michigan.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to maintain customer confidentiality and follow policies and procedures.
• Flexibility in scheduling.
• Adherence to dress-code guidelines when working with the public.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

• Listen to customers, identify their needs, ask questions, and guide them to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and clearly.
• Protect confidential customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek help as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.
• Manage, monitor, assess, and report risks within the Bank’s risk appetite.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED