CSR/Teller - East Lansing MI - Part-Time

Fifth Third Bank • East Lansing, MI

2d • Onsite

About The Position

The CSR/Teller provides customer care for daily banking transactions, responds to inquiries, and resolves problems in accordance with Fifth Third Bank policies. The role refers customers to appropriate business partners for products and services identified during customer interactions. It is accountable for managing risk, following policies and procedures, protecting confidential customer information, and supporting positive experiences for customers and colleagues.

The position supports customer experience, office operations, and referrals. It builds rapport with customers, answers questions or finds solutions, maintains accurate balancing records, and keeps current on bank policies and procedures. It also identifies customer needs, makes referrals to business partners, tracks referral progress, and participates in huddles and meetings. There are no supervisory responsibilities.

The position is part-time and based in a normal office environment in East Lansing, Michigan. It involves extensive cash handling and extended viewing of computer screens, and requires flexibility in scheduling.

Requirements

• High school diploma or GED.
• Ability to perform advanced math functions for extensive cash handling.
• Ability to present a professional image when working with the public.
• Ability to interact comfortably and confidently with the public and initiate dialogue.
• Ability to read and write well enough to communicate orally and in writing.
• Knowledge of retail policies and procedures relevant to the essential duties.
• Ability to take initiative and use sound judgment, diplomacy, and tact in decision-making and problem resolution.
• Ability to work positively and effectively with coworkers and management in a team environment.
• Flexibility in scheduling.

Responsibilities

• Provide friendly, timely, and effective customer service, addressing daily transaction needs, inquiries, and problems.
• Build rapport with customers and maintain knowledge of account ownership.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek help as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Meet or exceed sales referral goals set by management.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of the bank's Retail products and services and seek assistance for further development as needed.
• Initiate conversations to identify customer needs and refer customers to business partners for bank products and services.
• Use appropriate tools to track referrals and review tools and dashboards daily to monitor referral progress and fulfillment.
• Continuously develop knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Benefits

• Comprehensive benefits programs designed to support employees and their families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED