Patient Care Coordinator-East Lansing, MI
About The Position
The Hearing Care Coordinator works closely with clinical staff and onsite Hearing Care Professionals to support patients and referring physicians and help ensure quality care and service. The position supports clinic operations by scheduling appointments, verifying insurance benefits and authorization, maintaining patient records, responding to patient support needs, processing payments and orders, and assisting with equipment, inventory, office, and community outreach activities. The role is based at the East Lansing, Michigan clinic, which operates Monday through Friday from 8:30 a.m. to 5:00 p.m. Compensation is $18.00–$21.00 per hour, plus a monthly sales bonus. Applicants must complete the HireVue Digital Interview assessment during the application process for their application to be considered.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree.
- Prior experience or knowledge with hearing aids.
- Experience in a health care environment; 2+ years preferred.
- EMR/EHR experience.
Responsibilities
- Greet patients in a positive and professional manner.
- Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Check insurance benefits and obtain authorizations for patients.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Use general sales knowledge to support sales of accessories and other patient needs.
- Process patient orders, receive orders, verify pickup, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- 401(k) with company match.
- Medical, dental, and vision coverage.
- Free hearing aids for employees and discounts for qualified family members.
- PTO and holiday time.
- No nights or weekends.
- Legal Shield and identity theft protection.
- One floating holiday per year.
- Monthly sales bonus.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
