Patient Care Coordinator

America's Home Health Services•Worcester, MA

13h

About The Position

Acclaim Home Health Care is seeking a Patient Coordinator to support patients, families, physicians, and the clinical team. The position helps organize care, facilitate communication, and keep patients’ needs at the center of the agency’s work. Acclaim describes itself as a clinician-centered agency and highlights a collaborative, welcoming team environment, supportive leadership, and opportunities for professional growth and advancement.

Requirements

Excellent communication and customer service skills.
Strong organizational skills and the ability to manage multiple priorities.
A positive, professional, and solutions-oriented attitude.
Comfort working with healthcare software and Microsoft Office.
Ability to work independently while collaborating with a multidisciplinary team.
A genuine passion for helping patients and supporting their families.

Nice To Haves

Previous experience in home health, healthcare coordination, case management, or a similar healthcare setting is strongly preferred.

Responsibilities

Communicate with physicians’ offices and follow up on orders, certifications, and required signatures.
Assist the Director with Plans of Care and related clinical documentation.
Serve as a point of contact for patients, families, caregivers, and healthcare providers.
Answer incoming calls professionally and ensure questions and concerns are addressed promptly.
Maintain accurate and timely documentation in home health software systems.
Work with nurses, therapists, physicians, and other healthcare professionals to support coordinated patient care.
Help ensure compliance with state and federal home health regulations, including privacy and confidentiality requirements.
Help patients and families navigate the healthcare process and connect with available resources.