Patient Care Coordinator Jobs

About The Position

Requirements

• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or medical settings.
• Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
• Strong verbal communication skills and an engaging personality for communicating with a diverse patient base.
• Strong interpersonal and organizational skills and attention to detail.
• Motivation to help patients, exceed expectations, and drive referrals.
• Passion for delivering outstanding patient care.
• Open shift availability for full-time positions.
• At least 18 years of age.

Nice To Haves

• Interest in the growth of telemedicine and healthcare technology.
• Knowledge of optical products and business practices.

Responsibilities

• Follow privacy and confidential/proprietary company policies and procedures, including HIPAA requirements.
• Assist members with eyeglass adjustments and repairs.
• Greet patients in BJ’s Optical and identify vision needs through open-ended questions.
• Promote eye exam availability to members and their families.
• Build partnerships with optical team members and optometrists.
• Schedule eye exam appointments and enter patient information and history into systems in accordance with HIPAA training.
• Obtain patient medical history and conduct eye-health tests, including retinal imaging, auto refraction, keratometry, tonometry, lensometry, and other ancillary testing.
• Facilitate interactions between patients, technicians, and doctors through live video conferencing, and communicate doctor recommendations to opticians.
• Meet or exceed patient expectations and help resolve member concerns.
• Partner with optical team members to facilitate exam bookings and eyewear sales.
• Match eyewear solutions to patient needs and transition patients from exams to product selection.
• Educate patients about available products and recommend products suited to their visual needs to support sales and metric goals.
• Engage with members in front of Optical during downtime.
• Maintain optical area cleanliness and displays in accordance with club policy.
• Follow club policies and procedures and perform other duties as assigned.
• Maintain regular, predictable, full attendance.
• Support club standards by working with the team to maintain stocked items, executed planograms, accurate signage, and clean, organized spaces.
• Deliver service excellence and a safe, positive member experience while upholding daily GOLD Member Standards.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.