PATIENT CARE COORDINATOR I (Medical Assistant)- Kidney Multi-Site- FT (8 hour) Day

Stanford Health Care • Palo Alto, CA

1d • $32 - $36

About The Position

The Patient Care Coordinator I (Medical Assistant) is an entry-level role that learns and applies job skills, policies, and procedures to complete essential assignments and tasks. The role exercises judgment within defined guidelines, determining appropriate actions and seeking assistance when needed. The position supports patient care and clinic operations at Stanford Health Care’s kidney multi-site locations.

Patient care duties include measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavage. Clinical administration includes check-in and check-out, virtual rooming, vaccine administration, point-of-care testing, and specimen collection. The coordinator also helps prepare and maintain the clinic, manages supplies and medication ordering, handles patient calls and prescription refills, manages CRM/In-Basket workflows, and coordinates communication among providers, patients, and staff.

Employees are expected to follow Stanford Health Care’s C-I-CARE standards and support an exceptional, patient-centered experience by anticipating patient needs, guiding patients toward better outcomes, and coordinating the complexity of care.

Requirements

• High school diploma or GED equivalent.
• One of the following: completion certificate or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of medical terminology and ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including clear and concise clinical reports and legible handwriting.
• Ability to solve problems, identify solutions, follow instructions and standard operating procedures, and work independently as well as within a patient care team.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to regularly learn and update clinical knowledge and adapt to a changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Measure patient vital signs, weight, and height; room patients; draw labs; and assist providers with medication reconciliation.
• Perform special departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out and virtual rooming for providers.
• Administer vaccines, perform point-of-care testing, and collect specimens.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills.
• Manage CRM/In-Basket workflows and clinic support operations.
• Serve as a liaison among providers, patients, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED