Kidney Care Options Educator, Care Coordinator

U.S. Renal Care, Inc.•Itabira, Texas

3d•Hybrid

About The Position

This role is located in our Dallas/Fort Worth area. The KCOE will support Dallas/Fort Worth, Amarillo, Lubbock, and Clovis, NM. The Kidney Care Options Educator (KCOE) will promote and deliver the USRC Kidney Care Options Program to nephrology offices, hospital case managers, community partners, and USRC staff. This role involves building and maintaining internal and external clinical relationships, educating patients with advanced CKD and ESKD, coordinating care in preparation for initiation of or navigation between dialysis modalities, and supporting home therapy growth. The KCOE will also track and report program metrics and maintain documentation and communication across teams.

Requirements

Bachelor's degree or equivalent work experience.
Five years of experience in a healthcare organization working with patients and/or physicians in a clinical setting.
Knowledge of nephrology, End-Stage Renal Disease (ESRD), dialysis treatment or related field required.
Must demonstrate excellent customer service skills and ability to communicate effectively, both verbally and in writing.
Must have intermediate computer skills, including Microsoft Office (Word, Excel, Power Point, Outlook and web-based tools); proficiency in USRC applications required within 90 days of hire.

Nice To Haves

1-year patient education and/or 1-year sales experience preferred.
Bi-lingual preferred.

Responsibilities

Strategically promote the Kidney Care Options Program to nephrology offices, hospital case managers, and USRC staff to drive patient referrals, expand home therapy pipelines, increase optimal access starts for in-center patients, improve transplant rates, and advance program awareness.
Develop and sustain strong relationships with external and internal physicians/hospitals. Provide follow-up to Nephrologists regarding education provided to their patients.
Plan, schedule, and deliver group and individual Kidney Care Options classes for CKD Stage 4 and 5 patients and their families to support optimal management and modality decision-making.
Under direct RN supervision, deliver Kidney Care Options education to all incident in-center patients within 90 days of admission. Collaborate with the in-center team to provide routine home therapy assessment and ongoing education for established patients.
Conduct follow-up with educated patients at a prescribed cadence (dependent on CKD progression) to maintain engagement and ensure smooth transition to therapy.
Participate in USRC team member training and events to ensure team-wide knowledge of the Kidney Care Options Program.
Monitor and track patients through the Kidney Care Options Tracker platform. Maintain communications throughout to in-center staff, home staff, and physicians on patient status. Report metrics to leadership at an established cadence.
Serve as patient liaison to coordinate care needs including dialysis access placement, transplant referral initiation, insurance resource navigation, and transition planning to USRC facilities.
Collaborate with Value Based Care for optimal start of treatment modalities where applicable.
Partner with Administrators, Social Workers, Home Therapy Registered Nurses, Regional Vice Presidents, Business Development, and Home Therapy Leadership to identify and pursue home growth opportunities.
Lead and/or participate in strategic outreach events with physicians and community partners.
Maintain compliance with required documentation standards.
Complete prescribed number of KCO Education sessions.
Touchpoints with referring nephrologists, hospital case managers, or physician office staff.