Kidney Care Specialist

Fresenius Medical Care•Greenville, MS

10d

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The position bridges the gap between diagnosis and informed treatment choice by helping patients receive timely, consistent education and support across the kidney care continuum. The role combines field-based physician and community outreach with virtual patient support; responsibilities may be field-based, virtual, or hybrid depending on market needs. The KCS works closely with nephrologists, advanced practice providers, care teams, internal partners, and referring practices to coordinate patient care, support appropriate referrals, address care gaps, and connect patients with resources. The specialist provides education about kidney disease progression, treatment options, including home modalities and transplantation, and self-management strategies. The role also documents interactions and outcomes, tracks engagement and program performance, supports quality and compliance initiatives, and contributes to continuous improvement of education materials and workflows. Field-based work may require extensive local or regional travel, including visits to physician groups and healthcare locations, as well as travel to regional business units, corporate meetings, and on-site training. The position may occasionally require evening and weekend work. It involves prolonged periods of sitting and computer use. No direct supervisory responsibilities are assigned; the specialist works under Kidney Care leadership and collaborates closely with clinical and operational teams.

Requirements

High school diploma or G.E.D. required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in clear, patient-friendly language.
Demonstrated ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.
Ability to meet the physical demands of prolonged sitting and computer use, with reasonable accommodations as applicable.

Nice To Haves

3–5 years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients on kidney disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess patient needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate patient care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff.
Partner with internal stakeholders to support consistent messaging, coordinated workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education provided, and outcomes accurately and promptly in designated systems.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Adhere to regulatory, privacy, documentation, quality, and safety standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Perform other related duties as assigned.