Field Kidney Care Specialist

Fresenius Medical Care•Midland, TX

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges the gap between diagnosis and informed treatment choice, helping patients receive timely, consistent education and support across the kidney care continuum. Responsibilities combine field-based physician and community outreach with virtual patient support; deployment may vary by market need and may include field-based, virtual, or hybrid work. The KCS educates patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. The specialist assesses patient needs, readiness, barriers, and preferences; coordinates with providers and internal teams; supports referral workflows; and helps patients access appropriate resources. The role also documents interactions and outcomes, tracks engagement and program performance, contributes to improvements in education materials and workflows, and adheres to applicable quality, safety, privacy, regulatory, and documentation standards. The position has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership in collaboration with clinical and operational teams. Field-based work may involve extensive local or regional travel, including visits to physician groups and healthcare locations, regional business units, corporate meetings, and on-site training. Occasional evening and weekend work may be needed. The role includes prolonged sitting and computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or G.E.D. required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts clearly in patient-friendly language.
Demonstrated ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively as part of a team.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients regarding disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate patient care and appropriate referrals.
Build and maintain relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to support consistent messaging, coordinated workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Accurately and promptly document patient interactions, education provided, and outcomes in designated systems such as Salesforce or an EMR.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Support quality, safety, and compliance initiatives by following regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Perform other related duties as assigned.