Kidney Care Specialist

Fresenius Medical Care•Portland, ME

1d•$20 - $30

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role combines field-based physician and community outreach with virtual patient support to help patients understand kidney disease progression, treatment options, and self-management, and to support informed treatment decisions across the kidney care continuum. The role works closely with nephrologists, advanced practice providers, care teams, internal partners, and referring practices to coordinate care, support referrals, address care gaps, and connect patients with appropriate resources. Duties include conducting virtual and in-person patient interactions, documenting education and outcomes, tracking engagement and program performance, and supporting continuous improvement of education materials and workflows. Deployment may be field-based, virtual, or hybrid depending on market needs.

Requirements

High school diploma or GED.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts in a clear, patient-friendly manner.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively as part of a team.
Ability to work occasionally in the evening and on weekends as needed.

Nice To Haves

Clinical background, preferably 3–5 years.
Relevant licensure or certification, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations.
Prior experience delivering virtual or telephonic patient education.
Experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options, including home modalities and transplantation, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess patient needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
Build and maintain relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to support consistent messaging, coordinated workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education provided, and outcomes accurately and promptly in designated systems such as Salesforce, EMR, or other approved platforms.
Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Follow regulatory, privacy, documentation, quality, safety, and compliance standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Perform other related duties as assigned.