Kidney Care Specialist

Fresenius Medical Care•Greenville, MS

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges diagnosis and informed treatment choice by providing consistent support across the kidney care continuum. Responsibilities may be field-based, virtual, or hybrid depending on market needs. The position includes local or regional travel to meet patients and nephrology providers, as well as virtual patient support. The KCS educates patients on kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. The specialist assesses patient needs, readiness, barriers, and preferences; coordinates with providers and care teams; supports referrals and follow-through; documents interactions and outcomes; and connects patients with appropriate resources. The role also contributes to program and educational-material improvement and follows applicable compliance, privacy, and documentation standards.

Requirements

High school diploma or GED required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Excellent verbal, written communication, and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.

Nice To Haves

Clinical background of 3–5 years preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or electronic medical records.

Responsibilities

Provide virtual care navigation and education to CKD and ESRD patients regarding disease progression, treatment options, and self-management strategies.
Conduct scheduled and on-demand virtual or in-person patient interactions to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care and appropriate referrals.
Build and maintain working relationships with providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to coordinate messaging, workflows, and patient follow-through.
Communicate with referring practices, including providing education updates and appropriate patient status information.
Document patient interactions, education, and outcomes accurately and promptly in designated systems.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to monitor engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in the development, evaluation, and continuous improvement of education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate resources.
Adhere to regulatory, privacy, documentation, quality, and safety standards.
Participate in team meetings, training sessions, and performance reviews.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Perform other related duties as assigned.