Field Kidney Care Specialist

Fresenius Medical Care•Edinburg, TX

10d

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges the gap between diagnosis and informed treatment choice, helping patients receive timely, consistent education and support across the kidney care continuum. Responsibilities combine field-based physician and community outreach with virtual patient support; deployment may be field-based, virtual, or hybrid depending on market needs. The specialist educates patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. The role assesses patient needs, readiness, barriers, and preferences; coordinates with nephrologists, care teams, and internal partners; supports referrals and follow-through; and connects patients with appropriate resources. The specialist documents interactions and outcomes, tracks engagement and program performance using approved systems and tools, and supports compliant, continuous improvement of education materials and workflows. This position requires local or regional travel to meet patients and healthcare providers, and travel to regional business units, corporate meetings, and on-site training. Occasional evening and weekend work may be needed. The position has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership in collaboration with clinical and operational teams.

Requirements

High school diploma or GED required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients on disease progression, treatment options, and self-management using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff.
Partner with internal stakeholders to coordinate messaging, workflows, and patient follow-through.
Communicate with referring practices, including providing timely education updates and appropriate patient status information.
Accurately and promptly document patient interactions, education, and outcomes in designated systems such as Salesforce or an EMR.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers and connect patients with appropriate resources.
Follow regulatory, privacy, documentation, quality, safety, and compliance standards.
Participate in team meetings, training sessions, and performance reviews.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Perform other related duties as assigned.