Field Kidney Care Specialist

Fresenius Medical Care•Salt Lake, UT

About The Position

The Kidney Care Specialist (KCS) supports people with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role combines outreach to physicians and communities with virtual patient support, helping patients move from diagnosis toward informed treatment decisions and receive timely, consistent education across the kidney care continuum. Responsibilities may be field-based, virtual, or hybrid depending on market needs. The specialist provides education on kidney disease progression, treatment options—including home modalities and transplantation—and self-management. The role collaborates with nephrology providers, care teams, and internal partners; supports referrals and coordinated workflows; documents interactions and outcomes; tracks engagement and program performance; and connects patients with appropriate resources. The position has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership.

Requirements

High school diploma or GED required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency with Microsoft Office applications.
Ability to use digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver's license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively as part of a team.
Ability to work occasionally in the evening and on weekends as needed.

Nice To Haves

Clinical background, preferably 3–5 years.
Relevant licensure or certification, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations.
Prior experience delivering virtual or telephonic patient education is strongly preferred.
Experience with CRM systems such as Salesforce and/or electronic medical records.

Responsibilities

Provide virtual care navigation and education to CKD and ESRD patients on disease progression, treatment options, and self-management strategies.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff.
Partner with internal stakeholders to support consistent messaging, coordinated workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in approved systems such as Salesforce or an EMR.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Follow regulatory, privacy, documentation, quality, safety, and compliance standards.
Participate in team meetings, training sessions, and performance reviews.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Travel extensively within the assigned market and to regional business units, corporate meetings, and on-site training as required.
Perform other related duties as assigned.