Kidney Care Specialist

Fresenius Medical Care•College Park, GA

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges the gap between diagnosis and informed treatment choice by providing timely, consistent education and support across the kidney care continuum. It combines field-based physician and community outreach with virtual patient support; deployment may be field-based, virtual, or hybrid depending on market needs. The KCS works closely with nephrology providers, advanced practice providers, care teams, internal partners, and referring practices to improve patient outcomes, address care gaps, coordinate referrals, and connect patients with appropriate resources. The specialist provides education on disease progression, treatment options—including home modalities and transplantation—and self-management strategies; supports patients longitudinally; and tracks engagement and program outcomes using approved tools and systems. The role follows applicable regulatory, privacy, safety, and documentation standards and has no direct supervisory responsibilities.

Requirements

High school diploma or GED required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills and ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Ability to work autonomously and collaboratively as part of a team.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Excellent verbal and written communication and presentation skills.

Responsibilities

Provide virtual care navigation and education to CKD and ESRD patients regarding disease progression, treatment options, including home modalities and transplantation, and self-management strategies.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to support consistent messaging, coordinated workflows, and patient follow-through.
Communicate with referring practices by providing timely updates, education information, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in designated systems, such as Salesforce or an EMR.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track engagement, outcomes, and program performance, and escalate concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Support quality, safety, and compliance initiatives and follow regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Travel within the assigned market and to regional business units, corporate meetings, and on-site training as required.
Perform other related duties as assigned.