Kidney Care Specialist

Fresenius Medical Care•Charleston, WV

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role combines physician and community outreach with virtual patient support, helping patients understand disease progression, treatment options, and self-management so they can make informed treatment decisions. Responsibilities may be field-based, virtual, or hybrid depending on market needs. The specialist works with patients, nephrologists, advanced practice providers, care teams, and internal partners to coordinate care, address barriers, support appropriate referrals, and ensure patients receive consistent education across the kidney care continuum. The role requires accurate documentation, use of approved digital and data tools, adherence to regulatory and privacy standards, and local or regional travel for field-based duties and business needs.

Requirements

High school diploma or GED.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts in clear, patient-friendly language.
Demonstrated ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills and ability to manage a virtual caseload.
Proficiency in Microsoft Office applications and experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.
Willingness to work occasionally in the evening and on weekends as needed.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations.
Prior experience delivering virtual or telephonic patient education.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients regarding disease progression, treatment options—including home modalities and transplantation—and self-management strategies.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
Build and maintain working relationships with providers and practice staff to support Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to ensure consistent messaging, coordinated workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in designated systems such as Salesforce, EMR, or other approved platforms.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Support quality, safety, and compliance initiatives by following regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Perform other related duties as assigned.