Kidney Care Specialist

Fresenius Medical Care•Virginia Beach, VA

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges the gap between diagnosis and informed treatment choice, providing education and support across the kidney care continuum through field-based physician and community outreach and virtual patient support. Depending on market needs, the role may be field-based, virtual, or hybrid. Field-based work requires local or regional travel to meet patients and nephrology providers and may include extensive travel to physician groups, healthcare locations, regional business units, corporate meetings, and on-site training. The position requires occasional evening and weekend work as needed. The specialist works under the guidance of Kidney Care leadership and collaborates with clinical and operational teams; there are no direct supervisory responsibilities. The role provides patient education about kidney disease progression, treatment options—including home modalities and transplantation—and self-management. It assesses patient needs, readiness, barriers, and preferences; supports coordinated care and referrals; maintains relationships with referring practices; documents interactions and outcomes; and uses virtual tools and reports to monitor engagement and program performance. The specialist also helps improve educational materials and workflows, connects patients with resources, supports quality and compliance standards, and provides longitudinal follow-up in collaboration with the care team. A high school diploma or GED is required. The posting lists a minimum of 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields. A clinical background of 3–5 years, relevant licensure or certification, experience with CKD, ESRD, dialysis, or chronic disease populations, and experience delivering virtual or telephonic patient education are preferred. A valid driver’s license, reliable transportation, and ability to travel within the assigned market are required. The listed hourly pay ranges are $20–$27 and $20–$30; pay depends on work location and qualifications. Benefits include medical, dental, and vision insurance, a 401(k) with company match, paid time off, and parental leave.

Requirements

High school diploma or GED.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.

Nice To Haves

Clinical background of 3–5 years.
Relevant licensure or certification, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations.
Prior experience delivering virtual or telephonic patient education is strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients regarding disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff.
Partner with internal stakeholders to ensure consistent messaging, coordinated workflows, and patient follow-through.
Serve as a resource to referring practices by providing timely communication, education updates, and appropriate patient status information.
Document patient interactions, education provided, and outcomes accurately and promptly in designated systems such as Salesforce or an EMR.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Support quality, safety, and compliance initiatives by following regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Perform other related duties as assigned.