Kidney Care Specialist

Fresenius Medical Care•Nashville, TN

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges the gap between diagnosis and informed treatment choice by providing timely, consistent education and support across the kidney care continuum. Responsibilities combine field-based physician and community outreach with virtual patient support; deployment may be field-based, virtual, or hybrid depending on market needs. The role requires local or regional travel to meet patients and nephrology providers, and candidates in field-based roles must live within or near the assigned territory. The KCS educates patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. The specialist assesses patient needs, readiness, barriers, and preferences; collaborates with nephrologists and care teams; supports referrals and follow-through; and connects patients with appropriate resources. The role also documents patient interactions, tracks engagement and program performance, contributes to continuous improvement of education materials and workflows, and adheres to regulatory, privacy, safety, and documentation standards. There are no direct supervisory responsibilities. The position works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.

Requirements

High school diploma or G.E.D. required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in a clear, patient-friendly manner.
Demonstrated ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including ability to manage a virtual caseload.
Proficiency in Microsoft Office applications and experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously while collaborating with a team.
Willingness to work occasionally in the evening and on weekends as needed.

Nice To Haves

3–5 years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients about disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to coordinate messaging, workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in designated systems such as Salesforce or EMRs.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Adhere to regulatory, privacy, documentation, quality, and safety standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Perform other related duties as assigned.