Field Kidney Care Specialist

Fresenius Medical Care • Minneapolis, MN

10d

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and engagement. The role bridges diagnosis and informed treatment choice by providing consistent education and support across the kidney care continuum. Responsibilities combine field-based physician and community outreach with virtual patient support; deployment may be field-based, virtual, or hybrid depending on market needs.

The specialist educates patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. The role assesses patient needs and barriers, coordinates with nephrology and internal care teams, supports referrals and follow-through, and documents patient interactions and outcomes. It also involves maintaining relationships with referring practices, using digital tools and reports to monitor engagement and program performance, and supporting compliant, continually improving education and workflows.

Field-based work may require extensive local or regional travel to physician groups, healthcare locations, and business units, as well as travel for corporate meetings and on-site training. The role requires a valid driver’s license and reliable transportation. Occasional evening and weekend work may be needed. The position has no direct supervisory responsibilities and works under Kidney Care leadership in collaboration with clinical and operational teams. The rate depends on location and qualifications; the listed range is $XX–$XX.

Requirements

• High school diploma or G.E.D. required.
• Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
• Strong communication skills, including the ability to explain complex clinical concepts in clear, patient-friendly language.
• Ability to engage patients remotely and build trust in a virtual environment.
• Strong organizational and time-management skills, including the ability to manage a virtual caseload.
• Proficiency in Microsoft Office applications and experience with CRM systems such as Salesforce and/or EMRs.
• Excellent verbal and written communication and presentation skills.
• Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
• Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
• Ability to work autonomously and collaboratively on a team.

Nice To Haves

• Clinical background of 3–5 years preferred.
• Relevant licensure or certification preferred, as applicable.
• Experience with CKD, ESRD, dialysis, or chronic disease populations preferred.
• Prior experience delivering virtual or telephonic patient education strongly preferred.

Responsibilities

• Provide virtual care navigation and education to CKD and ESRD patients about disease progression, treatment options, and self-management using approved digital platforms.
• Conduct scheduled and on-demand virtual or in-person interactions to assess patient needs, readiness, barriers, and preferences.
• Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care and appropriate referrals.
• Build working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
• Coordinate with internal stakeholders to support consistent messaging, workflows, and patient follow-through.
• Provide referring practices with timely communication, education updates, and patient status as appropriate.
• Document patient interactions, education, and outcomes accurately and promptly in designated systems, such as Salesforce or an EMR.
• Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
• Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
• Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
• Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs for consistent, compliant education.
• Identify patient barriers and connect patients with appropriate internal or external resources.
• Follow regulatory, privacy, documentation, quality, safety, and compliance standards.
• Participate in team meetings, training sessions, and performance reviews.
• Support patients longitudinally by reinforcing education and navigating next steps with the care team.
• Perform other related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses, depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED